Welcome to Roxy Cloth Store’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to contact our friendly customer service team.

About Our Products

What types of clothing does Roxy Cloth Store specialize in?
We specialize in stylish, comfortable casualwear including dresses & skirts, shorts, swimsuits, t-shirts, and tops perfect for beach getaways or refreshing your urban wardrobe.
What’s the quality of your clothing like?
All our pieces are carefully selected for both style and comfort, designed to fit effortlessly into your dynamic lifestyle while maintaining quality that lasts.
Do you offer seasonal collections?
Yes! We regularly update our collections, with special launches for seasons like summer (featuring our swimwear line) and holiday periods.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout or by visiting the account registration page. Having an account lets you track orders and save your preferences.
I forgot my password. What should I do?
Click “Forgot Password” on the login page and follow the instructions to reset your password via email.
Can I modify or cancel my order after placing it?
We process orders quickly to get your items to you fast. Please contact us immediately at [email protected] if you need to modify or cancel an order, and we’ll do our best to accommodate your request.

Shipping & Delivery

Where do you ship to?
We ship worldwide, except for some Asian countries and remote areas. During checkout, you’ll see if we can deliver to your location.
What are my shipping options?
We offer two convenient options:
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
– Free Shipping (orders over $50): 15-25 business days via EMS
How long does order processing take?
We process all orders within 1-2 business days (excluding weekends and holidays) from our warehouse in Albany, NY.
Will I be charged customs fees?
For international orders, customs duties and import taxes are not included in your order total and may be due upon delivery. We recommend checking your country’s import regulations before ordering.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn, with tags attached, and in original condition. Please see our full Returns Policy for details.
How do I initiate a return?
Contact our customer service team at [email protected] within 15 days of receiving your order to begin the return process.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information.
Why was my payment declined?
Payment declines can happen for various reasons, including insufficient funds or bank security measures. Please check with your payment provider if you encounter issues.

Contact Information

How can I contact customer service?
Our team is happy to help! Email us at [email protected] during our business hours (Monday-Friday, 9AM-5PM EST). Our physical address is 2321 West Virginia Avenue, Albany, US 12203.

We hope this FAQ has answered your questions! If you need further assistance, don’t hesitate to reach out to our customer service team. Happy shopping at Roxy Cloth Store!